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DowntownMac Service Rates

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The following list of rates is the most recently published. If you do not see a service listed below please call us and we will be more than happy to discuss a solution with you. We also provide written bids for individuals and organizations that need to submit a proposal for approval.

All services below require one hour minimum of service. Additional time is billed in fifteen minute increments. Rates effective October 1, 2004

Service Fees

Emergency Services ................................................. $195.00
(per hour, 24 hour immediate support, no appointment, between 8:00pm and 8:00am)

On-Site Technical Services ....................................... $125.00
(per hour, 1-hour minimum, billed in 15 minute increments thereafter)

On-Site Engineering and Specialized Services ............ $145.00 to $175.00
(per hour, 1-hour minimum, billed in 15 minute increments thereafter)

Diagnostics Fee .......................................................... $75.00

Remote Desktop or Timbuktu Tech Services or iChat Screen Sharing ................................................................................. $2.00 (per minute)

Travel Time Fees (outside of coverage zone)

Inland Empire / Palm Springs ...................................... $60.00

Orange County ........................................................... $50.00

San Diego County ....................................................... $85.00

Equipment Pick-Up and Delivery

Pickup/Delivery Charge ............................................... $45.00

(This includes equipment pickup and delivery for servicing only. This DOES NOT include setup, installation of any hardware or programs, or actual on-site repairs. All other services are quoted and billed separately.)

Software and Hardware Related Fees

Software Installation ................................................... $50.00
(per hour of labor, does not include operating system software.)

Hardware Installation .................................................. $85.00
(per hour of labor, not the same as hardware set-up service below. Network related such as RAID, CD-ROM carousels, specialized hardware.)

Data Transfer .............................................................. $70.00
(per hour of labor)

Carbon Copy or Disk Image .......................................... $100.00
(machine to machine cloning per machine)

New Computer Setup Package ..................................... $160.00
(Includes software updates, personalized settings, software/hardware installation, Internet set-up and 30 minutes of personal instruction.)

Networking Fees

Network Software Installation ....................................... $110.00
(per hour of labor)

Network Client Set-Up ................................................... $85.00
(per hour of labor)

Hardware Set-Up..................................................... $125.00 to $175.00
(per hour of labor)

Cat 5 Cable Wiring .................................................. $120.00 to $210.00
(starting at this range per drop)

Training Fees

On Site - Apple OS and Software .............................. $65.00 to $180.00
(per hour)

On Site - Third-Party and Specialized Software ......... $85.00 to $180.00
(per hour)